Shipping, Return, & Exchange Policies


Shipping Policy


Free Standard Shipping

We offer FREE shipping for all orders over $495.00, regardless of weight or value, via USPS within the Continental United States only.  Please select a priority method of shipping if you need faster shipment for your order.

Order Processing

Part of our excellent customer service is the timely shipment of your orders.  Most orders received before 12:00 PM PST, Monday through Friday, usually ship out the same day. Orders received after noon usually ship out the next business day.  Orders placed after 1:00 PM PST, Friday, usually ship out Monday or the next business day, whichever is sooner.  We do not ship during United States National Holidays, company holidays, sever weather conditions, etc.

Product Availability

All products are subject to availability. On the rare occasion an item(s) is on back-ordered, out-of-stock or has been discontinued.  You will be notified via email with the following options:

  • When the item(s) become available we will ship it within 48 hours.
  • Exchange for other in-stock items(s) of equal or greater value.
  • Full refund for the value of the discontinued or out of stock item(s).

Domestic & International Shipping

We primarily use Federal Express (FedEx) for most domestic shipping to the United States and U.S. Postal - Priority Mail® International for international shipping.  The shipping times vary but ground is typically 5 - 7 days. International shipments may require you to fill out customs paperwork and may require you to pay a tariff/tax to pick up your order.  We reserve the right to change the carrier which will ship your package. Le Vive Jewelry cannot be responsible for unanticipated shipper delays. 

 

Shipping Rates - Please allow 24-48 hours for processing your order to be shipped.

USPS / FedEx
Estimated Delivery Pricing*
Parcel Post / Ground 5 - 7 business days Under $195 - $10*+
Over $195 - FREE!
FedEx Express Saver® 3 business days Under $1500 - $20*+
Over $1500 - FREE!
FedEx 2Day® 2 business days Under $3000 - $25*+
Over $3000 - FREE!
International Varies Contact us for a quote

*Determined by the weight of the product.

 

Return & Exchange Policy


We want you to be completely satisfied with your purchase. We offer a 7-day from delivery money back guarantee*. Le Vive Jewelry accepts returns of unworn and undamaged products in their original condition. Original shipping costs are non-refundable.  Customers are responsible for all shipping charges for returns and exchanges*.

**Important: All Special Orders of Non Stock Items, loose stones, custom-made, personalized or altered merchandise are not subject for return, exchange or cancellation.

Instructions: Please read carefully before sending return and/or exchange

  1. You MUST receive an Return Authorization (RA) Number for your return. Please Email shop@levivejewelry.com with your request.
  2. Include the reason for the return and original order number.
  3. Upon approval we will issue you an RA Number. Make sure this number is Clearly marked on the outside of the package.

    **Note: We do not accept any returns without a Return Authorization (RA).
    Any package delivered with out an RA will be refused, and marked return to sender.

  4. We will include the return address for returns and exchanges when we issue you the RA Number.
  5. Please make sure the item(s) are packed safely to ensure they are not damaged during shipping. 

Please Note: All refunds can only be credited to the original credit card.  Please expect for up to 30 days to see the credit.